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Legal terms for Malaysia account access

Bucharest Roulette, Football Studio and Tower Quest sit behind the same account rules, privacy controls and security checks, so you can see how our legal terms apply before…

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CONTACT ROUTES

Legal contact paths for your account

Legal questions need a clear route, not a generic inbox. Use the contact path that matches your request so we can locate your account record, payment trail or privacy request without asking…

Account terms support Ask this team about account rules, eligibility wording, login access, restricted activity and how our terms apply to your account. Include your registered email and a short description so we can route it correctly.
Privacy request desk Use this route for access, correction or removal requests involving personal data. We verify that the request comes from you before we share records or make account-level changes.
Payment record query Choose this path when a legal request concerns Touch 'n Go, GrabPay, Boost dan FPX references. We check the account holder, transaction time and matching wallet or bank trail.
RIGHTS HANDLING

How we protect your legal rights

We keep legal handling practical: collect only what the account flow needs, protect records while they are active, and remove or anonymise data when retention is no longer required.

Data collection

We collect registration details, login signals, payment references and support messages needed to run your account and meet legal duties. Sensitive changes may require extra proof before records are updated.

Cookie controls

Cookies help keep your session active, remember region settings and detect unusual access attempts. You can adjust browser settings, but some account features may not work if required cookies are blocked.

Account security

Password checks, device signals and payment matching help us protect account access. If we see a mismatch, we may pause certain account actions while support verifies your identity.

Retention periods

We keep account and payment records for the period required by law, dispute handling and fraud prevention. When that reason ends, we remove the record or convert it into non-identifying data.

Correction requests

If your name, email or contact detail is wrong, contact support with the updated detail and proof where required. We change records only after confirming the request belongs to your account.

Escalation path

If your legal request needs a deeper check, support can escalate it to the account operations team. We may ask for dates, payment references or screenshots to assess the matter.

Legal questions before you join

Before you open an account, it helps to know how our terms, privacy controls and record checks work. These answers explain the legal points we are asked about most often, using plain wording for Malaysia. If you need a decision about your own account, contact support with the account email and relevant dates.

The current terms on this page apply to your account activity, including login access, wallet requests, promotions shown in your account and support contact. Access and eligibility depend on local law and are available where local law permits.

We collect details needed to identify your account, process wallet activity, maintain security and answer support requests. This may include registration data, login records, device signals, payment references and messages you send to us.

Yes. Contact the privacy request desk from your registered email and describe what you want to see or change. We verify your identity before sharing records or updating personal details on the account.

We may request proof when a legal duty, payment dispute, security alert or account-change request requires confirmation. The check helps us confirm that instructions, withdrawals or data requests come from the correct account holder.

Cookies support login status, language settings, fraud checks and session security. If your browser blocks required cookies, some account actions may fail or ask you to log in again for confirmation.

Retention depends on the record type and the reason we hold it. Payment trails, identity checks and support messages may be kept for legal duties, dispute handling and fraud prevention before removal or anonymisation.

Use account terms support for term-related questions, the privacy request desk for data rights, and the payment record query route for Touch 'n Go, GrabPay, Boost dan FPX references.

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